FAQs
Frequently Asked Questions (FAQs)
Do I need a prescription to order from Pain Killer Store?
Yes. All medicines supplied by Pain Killer Store are prescription-only. Patients who want to buy from our pharmacy must provide a valid prescription issued by a qualified prescriber. Orders cannot be processed or dispatched without successful prescription verification.
What types of prescriptions do you accept?
We accept valid prescriptions issued by UK-registered doctors or authorised prescribers. Prescriptions must be clear, legible, and appropriate for the medication ordered. Each prescription is reviewed to ensure it meets UK regulatory requirements before approval.
Can I upload a digital or scanned prescription?
Yes. Digital copies or scanned prescriptions can be submitted securely during the ordering process. The prescription must be complete and readable. If additional information is required, our team will contact you before proceeding.
How long does prescription approval take?
Prescription checks are usually completed promptly, but the timeframe can vary depending on the medication, prescription clarity, or whether additional verification is required. Orders are dispatched only after approval has been completed.
What happens if my prescription cannot be approved?
If a prescription cannot be verified or does not meet requirements, the order will not be processed. We may contact you for clarification or additional documentation where appropriate. No medication is supplied without successful verification.
Do you sell controlled medicines?
Some medicines supplied through our pharmacy may be classified as controlled drugs. These are dispensed strictly in line with UK regulations and require thorough prescription checks before approval and dispatch.
Do you replace my GP or specialist?
No. Pain Killer Store does not replace your GP, consultant, or prescribing healthcare professional. We dispense medication only on the basis of a valid prescription and do not provide diagnoses or treatment decisions.
Do you deliver across the UK?
Yes. We deliver to addresses throughout the United Kingdom. Please ensure delivery details are accurate at checkout to avoid delays or failed delivery attempts.
Is delivery discreet?
Yes. All orders are shipped in plain, unbranded packaging. There is no indication of the contents or the nature of the pharmacy on the outside of the parcel.
How long does delivery take?
Delivery times depend on prescription approval and courier services. While we aim to dispatch approved orders quickly, delivery timeframes are estimates and may be affected by factors such as location, public holidays, or courier delays.
Do you offer next-day delivery?
Delivery options may vary depending on the medication and location. Any available delivery methods will be shown during checkout once prescription requirements are met.
Can I cancel my order?
Orders may be cancelled before dispatch, provided the prescription has not yet been approved or the order has not entered the shipping process. Once an order has been dispatched, it cannot be cancelled.
Can I return prescription medication?
Due to UK pharmacy regulations, prescription medicines cannot be returned or refunded once dispatched, unless the item is faulty, damaged, or supplied in error. This rule exists to protect patient safety.
What should I do if my order arrives damaged or incorrect?
If you receive damaged medication or an incorrect item, contact us as soon as possible after delivery. Do not use the medication. We will investigate and resolve the issue in line with our Returns & Refunds Policy.
What if my delivery is delayed or missing?
If your order has been dispatched but does not arrive within the expected timeframe, please contact us. We will investigate with the delivery provider and keep you informed.
Is my personal and prescription data secure?
Yes. We handle all personal and prescription data in accordance with UK GDPR and the Data Protection Act 2018. Sensitive information is processed securely and only for lawful pharmacy purposes.
Will my information be shared with third parties?
Your information is shared only where necessary, such as with delivery partners or payment providers, and only for the purpose of fulfilling your order or meeting legal obligations. We do not sell personal data.
Can I order more than one medication?
Yes, provided you have a valid prescription covering each medication ordered. All items are reviewed individually as part of the prescription verification process.
What if I have questions about my medication?
For questions about how to take your medication or potential side effects, you should refer to your prescribing doctor or healthcare professional. We do not provide medical advice.
How can I contact Pain Killer Store?
You can contact us by email at:
sales@painkillerstore.co.uk
Where is Pain Killer Store based?
We operate from Barnby Gate, Newark On Trent, NG24, and provide prescription-only pharmacy services to patients across the UK.