Delivery Policy

Delivery Policy

At Pain Killer Store, we aim to provide a reliable, discreet, and secure delivery service for all approved orders. This Delivery Policy explains how and when orders are dispatched once prescription verification has been completed.

Prescription Approval & Dispatch

All orders placed with Pain Killer Store are subject to prescription verification. Orders are dispatched only after a valid prescription has been reviewed and approved. This process is essential to ensure compliance with UK pharmacy regulations and patient safety standards.

Once approved, orders are prepared for dispatch as quickly as possible.

Delivery Areas

We currently deliver to addresses within the United Kingdom. Orders placed with incomplete or incorrect address details may be delayed or cancelled.

It is the customer’s responsibility to ensure that delivery information is accurate at the time of ordering.

Delivery Times

Delivery times may vary depending on location and order volume. While we aim to dispatch approved orders promptly, delivery timeframes are estimates and not guaranteed.

Delays may occur due to factors outside our control, including courier disruptions, public holidays, adverse weather conditions, or additional prescription verification requirements.

Discreet Packaging

All orders are shipped in plain, unbranded packaging. No information relating to the contents of the parcel or the pharmacy appears on the exterior packaging, ensuring full confidentiality and discretion.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect address details, absence at the delivery location, or refusal of delivery, the order may be returned to the sender. In such cases, additional delivery charges may apply, or the order may be cancelled in line with our Returns & Refunds Policy.

Delivery Issues & Delays

If your order has been dispatched but has not arrived within the expected timeframe, please contact us so we can investigate with the delivery provider. While we will assist wherever possible, delays caused by third-party couriers are outside our direct control.

Controlled & Prescription Medicines

Some medicines require additional handling or verification prior to dispatch. This may affect delivery timing. We do not dispatch prescription-only or controlled medicines without full compliance checks being completed.

Contact Us

If you have questions about delivery or need assistance with an order, please contact us at:
sales@painkillerstore.co.uk

Policy Updates

This Delivery Policy may be updated from time to time to reflect changes in regulations, courier services, or operational procedures. Any updates will be published on this page.