Privacy Policy

At Pain Killer Store, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pain Killer Store is a UK-based online pharmacy operating from Barnby Gate, Newark On Trent, NG24. We supply prescription-only medicines and process personal data solely for lawful, legitimate, and necessary purposes related to pharmacy services.

If you have any questions about this policy or how your data is handled, you can contact us at:
Email: sales@painkillerstore.co.uk

Information We Collect

We collect information that is necessary to provide pharmacy services, process prescriptions, and comply with UK legal and regulatory obligations.

This may include personal details such as your name, date of birth, contact information, delivery address, and order history. Where required, we also collect prescription-related information, including details needed to verify and dispense medication safely.

Technical data such as IP address, browser type, and website usage may also be collected to help us improve site performance and security.

How We Use Your Information

Your information is used strictly for legitimate purposes connected to our pharmacy services. This includes verifying prescriptions, processing and fulfilling orders, arranging delivery, communicating with you about your order, and meeting legal or regulatory requirements.

We do not use personal data for unrelated purposes, and we do not sell personal information to third parties.

Prescription and Health Data

Prescription and medication-related information is treated as sensitive personal data. This information is processed only where necessary to fulfil our obligations as a prescription pharmacy and to ensure medicines are supplied safely and appropriately.

Access to this data is restricted and handled with enhanced security measures in line with UK GDPR requirements.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • To fulfil a contract when you place an order
  • To comply with legal and regulatory obligations
  • For legitimate interests related to operating a safe and compliant pharmacy
  • Where required, with your explicit consent

Sharing Your Information

We only share your information where necessary and appropriate. This may include sharing limited data with payment processors, delivery partners, or regulatory authorities where required by law.

All third parties we work with are required to handle your data securely and in compliance with UK data protection laws.

Data Security

We take data security seriously. Appropriate technical and organisational measures are in place to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Access to sensitive data is restricted to authorised personnel only, and our systems are regularly reviewed to maintain security standards.

Data Retention

We retain personal and prescription-related data only for as long as necessary to meet legal, regulatory, and operational requirements. When data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have rights in relation to your personal data, including the right to access your data, request correction of inaccurate information, request deletion where applicable, restrict processing, or object to certain uses of your data.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Cookies

Our website may use cookies to improve functionality, analyse traffic, and enhance user experience. You can manage or disable cookies through your browser settings at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any updates will be published on this page, and continued use of our website indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
sales@painkillerstore.co.uk